Module Title

Cloud - Mobile Cloud - Security - Communications - Custom Apps - Mobile Device Management - Professional Services

Professional Services

PLAN

Assessment-Design-Planning-Strategy-Benchmarking

IMPLEMENT

Installation-Setup-Configuration/Migration-Testing-Tuning-System Integration-HW and SW UpgradesApplication Development-Software Customization

MANAGE

Asset/System Management-Performance Tuning-Production Control-Backup and Archiving-Business Recovery-Replication-Help Desk-Remote Infrastructure-Management/Administration

SUPPORT

Warranty-Asset Disposition-Break Fix-Hardware Support-Software Support

SHOLOVE Short-Term SERVICES

Define the type and extent of services you need and have that support delivered quickly through this flexible program, which provides short-term technical consulting services to new and existing SLI product users. Rent-a-Tech Services are intended to help you:

  • Get the support you need when you need it.
  • Develop your self-sufficiency.
  • Focus on your project while tapping into our expertise.

To request Rent-a-Tech Services, contact SLI for a quote for customized services or consider whether one of our Services Packages can meet your needs.

SERVICES PACKAGES

Services Packages are standardized offerings with a defined scope and fixed price. They cover a variety of SLI products and solutions-based management tasks and are designed to help you:

  • Reduce product installation and implementation time.
  • Quickly adopt new SLI technologies.
  • Improve productivity and operational effectiveness.

SERVICE PACKAGES ARE AVAILABLE TO BOTH U.S. AND INTERNATIONAL CUSTOMERS and ARE COMPRISED OF:

Workshops: Interactive, hands-on technology transfer to help you become self-sufficient in using SLI technology services. Workshop-based Services Packages for specific SLI technology services or industryrelated activities.

Remote Support: Provides a defined number of hours of telephone and email assistance after the conclusion of a workshop or jumpstart Services Package.

Enterprise Consulting: Offers specific assistance from our Enterprise Services consultants in key areas such as enterprise architecture design and health checks.

PROJECT SERVICES

For organizations that desire help through the entire SLI project life-cycle, SLI offers project services. Our services are provided by subject-matter expert project managers, developers, cartographers and other specialists who collaborate with you to define and achieve your immediate goals for using SLI support while helping you lay the foundation to meet future needs.

APPROACH

  • Faster to implement
  • More cost-effective to support
  • Easier to learn to use

When an out-of-the-box SLI solution doesn't fit your situation, we can deliver modular, flexible custom solutions. Our goal is to help you become successful in your implementation. Throughout your project, our consultants will share their knowledge and provide skill-building assistance to help you become selfsufficient at managing your SLI solutions. Vertical market support is available for:

  • Business/Commercial
  • Facilities Management
  • Government
  • Health and Human Services
  • Land Administration
  • Public Safety
  • Utilities and Communications

Customized support is available for YOUR industry.

ENTERPRISE SERVICES

SLI’s enterprise consultants can help you identify and make the right technical decisions to reduce your costs, increase user productivity, and balance system performance for any scale of solution, from a single department to organization-wide. Our consultants will help you review your current hardware, software, and network infrastructure along with your goals and operational workflow requirements to:

  • Select the right system environment, including evaluating a cloud environment.
  • Build appropriate system capacity.
  • Optimize system performance, reliability, and security.
  • Develop scalable and extendible applications and databases.

We will also provide infrastructure support strategies to prepare for future SLI implementations so that your system grows as you grow.

To request enterprise services, contact SLI for a quote for customized services or to discuss whether one of our Services Packages can meet your needs.

SHOLOVE METHODOLOGY

SLI follows a standard, codified project implementation methodology. Our methodology is a patternbased approach that emphasizes strong customer collaboration and high-quality system integrations. It combines sound IT project management and engineering processes with best practices we have adopted based on more than 20 years of experience implementing solutions.

There are many valid project life-cycles. We will recommend the appropriate life-cycle for your project based on an evaluation of your needs and the key characteristics of your project.

We prefer an evolutionary or staged-delivery life-cycle that is agile and involves significant interaction with customers. This approach prioritizes requirements into manageable increments. Each increment provides for regular technical and management review, giving you a high-level of visibility into the design and progress of your solution.

This approach accommodates the sometimes-transformational nature of the systems we design without requiring an organization to change overnight.

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